Frequently Asked Questions
Everything you need to know about shopping with Be in a Tree.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a second email containing your tracking number so you can follow your package's journey.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location but generally arrive within 10-21 business days.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Be in a Tree ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I contact customer support?
Our team is here to help! You can reach us via the 'Contact Us' form on our website, or by emailing [email protected]. We typically respond within 24 business hours.